Olive Tree Associates’ work is based on more than 60 years of research and practice in areas of human and organization performance. This research and practice is housed in a team of enthusiastic, competent consultants who work with organizations of various sizes and shapes to produce organizational results that are second to none.

The work of OTA focuses in three broad areas of business performance:

In addition, Olive Tree Associates’ work sharpens key levers for organizational success including:

Organizational Excellence:
Building a great company requires three key actions:

  1. A diagnosis of where the organization stands today in key areas of performance. This may be done by a number of means (some of which are proprietary to Olive Tree Associates). On the basis of this diagnosis, change efforts can be focused.

  2. A plan with associated actions to bring about the change. Change comes in many forms—sometimes it is in the form of training, while at other times it may require structural shifts (moving the organization’s "boxes" around). Whatever the change needed, you’ll find that our team of skillful consultants will be able to guide you through the process effectively.

  3. Continuing, ongoing assessment to ensure that the desired changes have taken place and that the organization is functioning in the manner desired.

Team Excellence:
Building outstanding teams that create customer value requires…

  1. A diagnosis of the team and its members. How well does this team know its customer, its mission and its current level of performance as a team?

  2. A plan with associated commitments to action for the team’s work going forward, including the work of the leader as well as the members of the team.

  3. Regular follow-up to address any emerging issues and to ensure that the skills developed or reinforced are creating the desired results.

Individual Excellence:
Developing individuals whose performance ensures organizational excellence.

  1. A diagnosis of individual performance through any one of a number of tools we use.

  2. A recommended plan of action to assist the individual in becoming a stronger, more productive leader or member of a team.

  3. Touch-points where the consultant and the individual ensure that the individual’s work continues to move forward to accomplish the desired results.

  • Leadership Development—In addition to using its own proprietary leadership development process, Olive Tree Associates’ are skilled in implementing leadership development using a number of models that are commercially available. We use state-of-the-art approaches such as leadership coaching, dynamic leadership laboratories, 360 degree feedback, 720 degree feedback, and other high-impact resources. The goal of our leadership development efforts (whether focused individually or organizationally) is to produce leaders who are able to produce results.
    [Download "Executive Coaching" , from the OTA Advantage series]

  • Management Development—Developing managers requires organizations to have systems and processes in place to ensure that the organization can run smoothly and efficiently. Our management development efforts enable managers to manage processes, projects, and people with skill and excellence. We use formal workshops and training sessions, as well as one-on-one coaching to ensure the development of competent managers.
    [Download "Coaching Coaches" , from the OTA Advantage series]

  • Customer Service Management—Every organization, regardless of size or focus, depends on customers for their lifeblood. Our focus in this arena of organizational performance is on ensuring system-wide excellence: that every person in every role in every place understands his or her role, key systems issues, and means through which effective customer service performance is assured.

  • Process Improvement/Total Quality Management—Processes are the "glue" that holds organizations together. "Poor processes" account for 80% of organizations’ ineffectiveness, according to one source. Our focus in this area includes process mapping, process redesign, and process management. Companies have found millions of dollars in savings and efficiency through more effectively managing its processes and thereby creating quality at every level of the organization.

  • Diversity Management—Each individual brings his or her unique contribution to any organization. Creating organizations where every individual not only feels valued, but is able to function at his or her highest level of performance is Olive Tree Associates’ goal for diversity management. Our work in this arena is business-focused, results-producing, and affirming for all those involved.
    [Download "Global Diversity" , from the OTA Advantage series]

  • Individual Skill Development—Olive Tree Associates also provides training for individuals in a number of areas essential for business excellence. These areas include business writing, presentation skills, problem solving, ethical functioning and ethical management, and other areas. Our associates are also capable of developing customized solutions for unique skill needs.